The goals of automation are shifting. In the past, automation aimed to improve efficiency by replacing human workers with machines that performed tasks faster and more cheaply. In the new era of “intelligent automation,” machines use artificial intelligence (AI) to augment human decision-making, problem-solving, strategizing and creativity. Rather than focusing purely on productivity gains, today’s intelligent automation supports a business’s overall market strategy. This book presents a blueprint for instituting an automation system across your organization.
About the Authors
Bhaskar Ghosh is chief strategy officer at Accenture, where Rajendra Prasad is global automation and intelligent assets lead and Gayathri Pallail is associate director for automation strategy and deployment.
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In our Journal
9 months ago
Discarding White and Blue Collars
What new dividing lines and shifts will shape the world of work in the future? For decades, organizations divided their workforces into two camps: People who worked in manufacturing, construction, distribution and installation at the sites where the products are used (those who get their hands dirty in the blue overalls) and those who are […]