Are people generally for or against using artificial intelligence (AI) in government services and operations? Or, is public opinion more nuanced? The Boston Consulting Group queried more than 14,000 people via the internet to answer these questions. The biannual 2019 Digital Government Benchmarking study makes required reading for anyone interested in the future of tech in government.
About the Authors
Miguel Carrasco, Steven Mills, Adam Whybrew and Adam Jura are professionals with the Boston Consulting Group.