Most managers expect to drop everything and jump into problem-solving mode when unexpected issues pop up. There’s just one problem: When managers are fixing problems, they aren’t managing. Managers must decide whether to be fix-it champs or to help their team members develop their own problem-solving skills. Executive coach Irial O’Farrell advocates the second choice: Teach your employees to handle problems as they surface so you can focus on your immediate and ongoing managerial tasks. She advises coaching your team members and confidently turning problem-solving over to them – and she tells you how.
About the Author
Ireland’s first and currently only Change Management Institute-accredited Master in Change Management, Irial O’Farrell is a leadership-development trainer and executive coach. She also wrote SMART Objective Setting for Managers: A Roadmap and Values – Not Just for the Office Wall Plaque: How Personal and Company Values Intersect.
Comment on this summary
12 months agoSome useful reminders here. There are easier ways to explain it & I like the monkey metaphor.
To paraphrase the Chimp Paradox, and probably not remembered it fully - If the monkey is the problem & as a manager it looks like it is being passed to you - ask about it first. Find out how it has been looked after, what has already been done for it& what the specific problem is - among other questions. Likelihood is that the person will take another look at their monkey and may want to keep it - resolving the problem themselves rather than trying to pass the monkey to you.
1 year agoVery interesting
2 years agoIts an interesting summary and I think it touches on a key aspect of modern ways of working using Lean/Agile methods, in those they actively promote a managers role as being to remove blockers for the team and without appropriate coaching so the team can tackle their own problems they will over-escalate. I have seen this many times especially with teams new to Lean/Agile ways of working. It sounds like this book could be very helpful in general for managers but specifically for those using or transitioning to Lean/Agile methods