Summary of The Secret of Teams

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How hard do you have to work to create high-performance teams among your employees? Team-building expert Mark Miller answers that question and spells out the essentials in this office parable in which one dedicated executive sets out to find the secret of superb teamwork. As it turns out, creating great teams is a doable deed, but you have to be willing and able to undergo change, and you need three crucial ingredients: talent, skills and a shared sense of community. Miller, vice president of training and development at the Chick-fil-A chain of restaurants, demonstrates how to get everyone together, productively. He craftily uses the device of novelized business advice (an ugly thing in the wrong hands) to tell a useful story with a seasoning of personality. getAbstract recommends Miller’s warm team-building parable to managers, team leaders and HR professionals.

About the Author

Mark Miller is vice president of training and development at Chick-fil-A, which has more than 1,300 US branches. He and Ken Blanchard wrote The Secret: What Great Leaders Know and Do.



Developing High-Performance Teams

As an organizational framework, the team structure has been common throughout history. Most people have been team members in some context, though often they haven’t enjoyed it. Most teams don’t achieve cohesion, much less top results, though that should be every team’s goal. Here’s how one leader and her rapidly improving executive team revolutionized their company's teams.

Debbie Brewster: Team Builder

As her firm’s head of leadership development, superstar manager Debbie Brewster understood the importance of high-performance teams. Her mission was to improve her current, substandard team, a project she had completed successfully at her previous job. Her CEO, Jeff Brown, who was also her mentor, told her the overall corporation was having trouble building effective teams. Debbie’s concerns about her team paralleled Jeff’s worries about the productivity of all the company’s teams across its international operations. Jeff asked Debbie to investigate what factors make teams great. He predicted that she would discover that solid teams share some universal attributes. He suggested studying...

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    K. C. 11 months ago
    Equipos de alto rendimiento, una buena fórmula para resultados óptimos, concuerdo que el sentido de “comunidad” es muy importante , y estos 3 ejemplos de diversas empresas pero con similitud en su estrategia , son un ejemplo a seguir y ejecutar.
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    J. T. 1 year ago
    Through this we can build better teams which will be more skilful and result oriented.
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    A. B. 1 year ago
    Talent, skill and community are really required for building And taking the team forward. Apt for the present scenario
  • Avatar
    K. P. 4 years ago
    Great points. A leader needs to be honest and have integrity to want to improve.
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    D. B. 8 years ago
    Talent, Skills, Community..underscored by 3 strong stories makes this effective and memorable. Put the right people on the team, practice, engage... tough to do but a good summary that make one want to read the whole book too.
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    V. R. 8 years ago
    The principles here are sound. I would like more practical examples to back up the theory .
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    D. F. 9 years ago
    Another great business fable featuring Debbie Brewster (from The Secret: What Great Leaders Know and Do.) There is a great progression for those people who are striving to become a better leader and then trying to raise the level of the entire team.
    “The more decisions a leader makes, the further he or she is from leading a high performing team.”
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    N. A. 9 years ago
    This is a "Must Read " for any manager trying to increase the performance of a team and break down silos that are barriers to good team development
    It is an innovative approach tat avoids the usual Cliches about Teamwork