Summary of Twelve Forces That Will Radically Change How Organizations Work

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Three experts at the Boston Consulting Group have identified the driving forces behind a “tidal wave of change” that will affect the skill requirements of the workforce and the ways companies recruit and retain talent. The authors urge companies to engage in “strategic workforce planning” to stay relevant in the years to come.

In this summary, you will learn

  • Why the work landscape is currently changing at such a rapid pace,
  • How digitalization is transforming the way businesses operate and
  • What companies can do to address future shortages in skilled labor.

About the Authors

Vikram Bhalla and Rainer Strack are managing directors at the Boston Consulting Group, an international management consulting firm where Susanne Dyrchs is a project leader.



Twelve driving forces are rapidly changing the “global work landscape”:

  1. “Automation” – Automation – especially advances in robotics and artificial intelligence – rapidly decreases demand for office and assembly line workers while creating new demand for programmers and highly skilled digital workers.
  2. “Big data and advanced analytics” – The availability of large amounts of data will require companies to hire more people capable of analyzing the data to inform decision making, improve forecasting, manage employees and make the company more efficient.
  3. “Access to information and ideas...

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