Erwin Dirnberger, Christopher Freese, Michelle Hu and Michael Urban
What Lies Beyond Digital for Insurance Operations?
Boston Consulting Group, 2020
Why should humans complete repetitive, mundane tasks when that could be the work of digital systems?
Insurance is going through a major shift toward the digital, and legacy insurance companies are going to have to embrace AI if they wish to remain competitive. The future is bionic. Humans and machines will work together to bring customers a seamless experience. Automation will make things fast and easy, while human employees will add emotional intelligence in cases needing a more nuanced approach. In this special report, the Boston Consulting Group explains how a bionic insurance company might function.
About the Authors
Erwin Dirnberger (Vienna), Christopher Freese (Berlin), Michelle Hu (Shanghai) and Michael Urban (New York) are professionals with the Boston Consulting Group.
Comment on this summary