Summary of Working in a Multicultural World

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7 Overall

8 Applicability

7 Innovation

7 Style


Cross-cultural communications instructor Luciara Nardon goes beyond what you might have learned in your corporate cultural-awareness workshop. She makes a convincing case that, in today’s business world, you’re likely to interact with people from multiple cultures on any given day. She stresses that you can’t prepare for these fluid, dynamic situations just by studying cultures. You must gain skills in adapting effectively to working with people of various backgrounds so you can do business in any context or situation. This requires emotional intelligence, “situational awareness,” experience and practice. She makes a strong case for the need to develop mindfulness and empathy. getAbstract recommends Nardon’s manual to anyone whose work includes interactions with international colleagues.

In this summary, you will learn

  • Why you need intercultural competencies to thrive in business today; and
  • What strategies you can use to think, observe, speak and behave appropriately in multiple settings, making you a better cross-cultural communicator and collaborator.

About the Author

A product of multiple cultures, Luciara Nardon teaches cross-cultural communications and effectiveness worldwide.



An Intercultural Imperative

In virtually every business, exposure to people of many cultures and backgrounds comes with the territory. Yet even as your mix of peoples and cultures accelerates, your “intercultural competence” doesn’t – at least, not automatically. You must make the effort to develop the skills to work effectively in multiple contexts with people of different nationalities, races, ages and backgrounds.

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