Перейти к содержанию сайта
Top 10 Digital Transformation Trends for 2019
Article

Top 10 Digital Transformation Trends for 2019

Forbes, 2018


Editorial Rating

8

getAbstract Rating

  • Bold
  • Visionary
  • Insider's Take

Recommendation

Digital transformation isn’t just a trend relegated to the periphery of business. Instead, it stands at the confluence of technology, business, and how people live and work. In this Forbes article, analyst Daniel Newman reflects on recent advances in technology to make predictions about where developments might go. As you read, bear in mind that the adoption of new technology doesn’t automatically translate to digital transformation. Technology’s influence on customers, employees, culture and community are at the crux of digital transformation.

Summary

The rollout of 5G will soon be everywhere, transforming the mobile landscape.

Many major mobile service providers have experimented with 5G, and newcomer Mimosa Networks is laying 5G groundwork in both rural and city locations. Using that infrastructure, ATT and Verizon will likely translate their enthusiasm for 5G into new customer experiences. iPhone users, however, may have to play catch-up.

Recent advances mean that chatbots will be better able to fulfill concrete service industry tasks.

About 40% of big businesses are working on using chatbot-style services rather than humans for various customer service applications, a step made possible by improved natural language processing and “sentiment analytics.” Many worry about the people who will lose their job to bots, but chances are that these workers will be upskilled rather than dismissed. Bots excel at delivering on straightforward customer requests but still aren’t able to demonstrate the empathy necessary for truly great customer interactions.

Companies will use the Multicloud – a mixture of ...

About the Author

Daniel Newman is the CEO of Broadsuite Media Group and a head analyst at Futurum Research.


Comment on this summary

More on this topic

Related Skills

Корпоративные финансы
Развивайте организацию
Discover and Understand Digital Technologies
Будущее работы
Управляйте цифровым маркетингом
Enhance Cybersecurity
Предпринимательство
Управление персоналом
Лидерство
Leverage AI for Business Strategy
Leverage AI for Marketing
Leverage AI for Product Development
Принимайте оптимальные решения
Менеджмент
Маркетинг
Производство и логистика
Продажи
Understand AI
Use AI for Production & Supply Chain
Навыки для работы
Measure Digital Transformation Impact
Organize for AI
Manage Digital Risk and Ethics
Формируйте организационную культуру
Use AI for Warehouse Optimization
Внедряйте принципы Agility
Discover AI Use Cases in the Finance Industry
Leverage AI in Your Daily Tasks
Leverage AI for Customer Experience
Use AI for Coaching and Development
Use AI for Performance Tracking
Use AI for Sentiment Analysis
Use AI to Enhance Communication
Влияние ИТ на работу
Discover AI Use Cases
Leverage AI Agents
Use AI for User Research
Use AI for Resource Planning
Discover Latest AI Advances
Discover AI Use Cases in the Sports Industry
Use AI for Learning and Upskilling
Use AI for Order ETA Prediction
Digitize Business Processes
Execute Digital Operations
Leverage AI for Leadership
Understand Natural Language Processing
Применяйте маркетинг на основе данных
Build Digital Business Models
Discover AI Use Cases in the Media and Entertainment Industry
Discover AI Use Cases in the Technology Industry
Discover AI Use Cases in the Manufacturing Industry
Leverage AI for Sales
Use AI for Customer Segmentation
Высшее руководство
Leverage AI for HR
Use AI for Customer Feedback Analysis
Discover AI Use Cases in the Food and Beverage Industry
Use AI for Demand Forecasting
Use AI for Workforce Planning
Discover AI Use Cases in the Tourism Industry
Use AI for Inventory Optimization
Leverage AI for Finance
Use AI for Sales Forecasting
Use AI for Learning & Development
Use AI for Decision Support
Leverage AI for Management
Measure AI Business Impact
Use AI for Marketing Analytics
Use AI for Financial Forecasting
Use AI for General Research
Use AI for Campaign Personalization
Обеспечивайте защиту данных и комплаенс
AI Transformation
Discover and Understand 5G and Connectivity
Use AI for Prospecting
Discover AI Use Cases in the Retail Industry
Understand AI Impact on Business and Economy
Use AI for Customer Service Automation
Use AI for Market Analysis
Strategize Digital Transformation
Drive AI Transformation
Use AI with Company Knowledge
Enable Digital Organization
Discover and Understand Edge Computing
Build Digital Culture
Use AI for Data Analysis
Цифровая трансформация