Customer Experience

Give them the old razzle-dazzle ...

Summaries

Article
How to get started with the new experience metric

Matt Egol et al.

Strategy+business, 2019

8

Danny Meyer

The Welcome Conference, 2019

9

Tiffani Bova

Elevate, 2019

7
How Being Design-led Helps Companies Get the Right Services to Market

Joe Heapy et al.

Kogan Page, 2018

8
How a New Generation of Technology Vendors Thrives Through True Customer Success

Paul J. Henderson

Red Raven Books, 2018

8

David Avrin

Career Press, 2019

8
Book
The Experience When Business Meets Design

Brian Solis

Wiley, 2015

8
Delivering a Branded Customer Experience People Love

Shaun Smith and Andy Milligan

Kogan Page, 2015

7
Changing the Way Businesses Create Experiences

Brian Solis

Wiley, 2013

7
Creating Awesome Experiences Through Innovative Service

Chip R. Bell

Greenleaf Book Group, 2015

7